Social inclusion and microfinance - a lot to offer and a lot of potential p3
The debate p6
Microfinance and social objectives - how can MFIs demonstrate that they are socially useful? p10
Taking microcredit to the next step : the Permicro experience p18
Reaching out to the hard-to-reach : atask of institutional capacity building in European non-banking MFIs p22

Financial education policy ot the European Commission p4
Diverse, dynamic, uncoordinated : Financial Literacy in the EU p6
The role of financial institutions : an approach from the Spanish Savings Banks p9
UK experience and learnings on financial literacy p12
Financial Education in Central and Eastern Europe (CEE) and the New Independent (NIS) : An example p14
Financial Literacy, Education for Life in Central America p18

Progress in social performance by microfinance and its application in Europe p4
The triple bottom line for microfinance p8
Measuring the social performance of Adie p13
Social ratings : Assessing the capacity of microfinance institutions to put p15
Social performance management for microentreprise development in Slovakia p18